FAQs
FAQs
Most Common Questions and Answers
1. What is your shipping policy? We offer free shipping on all orders. Shipping times vary depending on your location and the product. You can find estimated delivery times at checkout. If you have any questions, please don't hesitate to contact our customer support team.
2. What is your return policy? We understand that choosing the right product can be difficult, and we want you to be completely satisfied with your purchase. Unfortunately, due to the nature of our products, we are unable to offer returns at this time. However, we stand behind the quality of our products and offer full refunds on any faulty or incorrect orders. Please contact our customer support team if you have any questions or concerns.
3. Do you offer refunds? We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, please contact our customer support team within 30 days of purchase. We will work with you to find a suitable resolution, which may include a refund.
4. How do I track my order? You can track your order by inserting your tracking number provided in to the box found on the 'Track Your Order' page. If you have any issues tracking your order, please contact our customer support team.
5. What payment methods do you accept? We accept a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, and other major credit cards.
6. Do you ship internationally? Yes, we ship internationally! Enjoy free shipping on all international orders.
7. What is your customer support contact information? You can contact our customer support team via email at support@erlora.com. We aim to respond to all queries within 24 hours.