Frequently Asked Questions
FAQs
Most Common Questions and Answers
1. How long will it take for my personalized jewellery to arrive? We understand you're excited to receive your unique piece! Because each item is lovingly made to order, we ask for a little time to create your perfect keepsake.
- Creation Time: On average, the actual creation of your personalized jewellery takes 1-2 working days.
- Total Delivery Time: Including creation, shipping, and delivery, most orders arrive within approximately one week from the time you place your order.
- Quality & Care: We believe the extra time is worth it to ensure your jewelry is crafted with the highest quality and care.
We appreciate your patience and understanding as we create your special piece!
2. What is your return policy? We understand that choosing the right product can be difficult, and we want you to be completely satisfied with your purchase. Unfortunately, due to the nature of our products, we are unable to offer returns at this time. However, we stand behind the quality of our products and offer full refunds on any faulty or incorrect orders. Please contact our customer support team if you have any questions or concerns.
3. Do you offer refunds? We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, please contact our customer support team. We will work with you to find a suitable resolution, which may include a refund.
4. What payment methods do you accept? We accept a wide range of payment methods, including Visa, Mastercard, American Express, PayPal, and other major credit cards.
5. Do you ship internationally? Yes, we ship internationally! Enjoy free shipping on all international orders.
6. What is your customer support contact information? You can contact our customer support team via email at support@erlora.com. We aim to respond to all queries within 24 hours.