Returns & Exchanges

Returns & Exchanges

Each piece we create is made just for you, personalized with your dog's name and breed — which means we're unable to accept returns or exchanges on these items. We hope you understand, and we promise to make sure your piece is something you'll love for years to come.

Please Double-Check Your Personalization

Before placing your order, please take a moment to carefully review the spelling, names, and dates you've entered. Once your order moves into production, we're unable to make any changes — so a quick double-check goes a long way!

If you spot a mistake right after ordering, reach out to us as soon as possible. If production hasn't started yet, we'll do everything we can to fix it for you. Once it's underway, unfortunately changes are no longer possible.

Damaged or Defective Items

We take great care in packaging every order, but if your piece arrives damaged or with a defect, please let us know within 30 days of delivery. Send us a few photos and we'll get a replacement sorted for you, no extra cost — we want you to be happy with what arrives at your door.